Frequently Asked Questions
Everything you need to know about shopping with Poppy Lissiman.
What materials are Poppy Lissiman products made from?
We are proud to be a cruelty-free and vegan brand. Our handbags and accessories are crafted from high-quality faux leathers, recycled nylons, and premium acetate for our eyewear.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping within Australia takes 2-5 business days, while international express shipping generally arrives within 5-10 business days depending on your location.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original condition with all tags and packaging intact. Please note that for hygiene reasons, earrings cannot be returned.
Do I have to pay international custom duties and taxes?
International orders may be subject to local import duties and taxes. These charges are determined by your local customs office and are the responsibility of the customer.
How do I care for my Poppy Lissiman accessories?
To keep your items looking their best, avoid prolonged exposure to direct sunlight and moisture. Clean your bags with a soft, damp cloth and store your eyewear in the provided protective case when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.